Here we collect answers to frequently asked questions from our customers. We also provide information on our expertise and products in the field of GPS-based information and smart mobility solutions for public transport, transportation and logistics.
Should you have a query that has not been explained here, write to us. We will get in touch with you immediately.
“Log4j is a popular logging library for JAVA applications. It is used for high-performance aggregation of log data from an application.”
Analysis and measures: For FELA’s applications, different toolings are used for logging. Among others also the affected Log4j library. For the services that use Log4j, we have taken all precautions and fixed the vulnerabilities. Also, all exposed components have been audited and assessed by third parties. All components used are non-critical.
My CarLoc device does not provide data in some countries.
Check if roaming is active on our devices as well as on the SIM cards and if there are problems with the data volume!
The identification of a driver failed.
Check whether a reader reacts to the driver card! If the system recognises the card, check whether the driver card has been stored with the correct ID! If the driver card is not recognised, it must be replaced.
Check the wiring of your vehicle with our system!
Pull the fuse of the (vehicle) battery and thus force a restart of the complete system!
Contact our support at support@fela.ch and specify your device number(s)!
Make sure that the machine is located in a place with adequate reception. Check that the wiring is correct. If necessary, unplug the machine and plug it in again.
We are happy to offer you training at your premises. Please contact us with pleasure.
Adjust the focus to your area via the “Map settings” menu.
This is not yet possible at present. Write us an email to support@fela.ch, we will take care of it for you.
Audio files for announcements must be in wav format.
Yes, write an email to support@fela.ch. We will send it to you with pleasure.
If you are Admin, you can easily create a new user in the user management in POIScentral.
Have your password reset by the POIScentral Admin in your company or by us (support@fela.ch)
Let’s discuss together how we can move your business forward with FELA’s solutions.
FELA
Your contact around:
Basadingerstrasse 18
CH-8253 Diessenhofen
Telephone: +41 52 646 46 46
info@fela.ch
marketing@fela.ch
Am Bahnhof 2
55765 Birkenfeld
Telephone: +49 6782 98324 0
info@fela-deutschland.de
