What better confirmation can there be, than satisfied customers who keep coming back? So we were particularly pleased when we received another order for a ticketing system from the Swiss shipping company Untersee und Rhein (URh) in 2020. A good 10 years earlier, we had already equipped URh with a ticketing system that was now to be renewed. Again, FELA was able to prevail over the market participants and was awarded the contract for the second time.
One device for cash register and ticket sales
The special requirement this time consisted in the fact that all cash registers of the fleet as well as the kiosk on the land site in Stein am Rhein were to be equipped with a cash register. Of course, this should be done with as little administrative effort as possible – using a central platform for tickets and sales items, regardless of whether they are on land or on the ships. For this purpose, the previous cash register and vending equipment were replaced by a new ticketing system that combines both functions and adds a registration function, including a hand-held scanner, to the vending equipment for the kiosk. Through the central management software, even many changing articles can be added, deleted or changed easily and uncomplicatedly via web access.
The hardware was ready for delivery already at the end of 2020. After on-site configuration and extensive staff training to ensure smooth operation of the new system, the checkouts then went live at the beginning of April 2021.
We wish much success and many beautiful trips on Untersee and Rhine!